Refund policy

Return & Refund Policy

Elise Handmade, operated by Ardent Censer LLC
5830 East 2nd Street, Casper, Wyoming, 82609
Email: contact@elisehandmade.shop
Phone: +1 (307) 620-8071

Last updated: October 12, 2026

1. OVERVIEW

This Return & Refund Policy applies to all purchases made on the Elise Handmade online store, operated by Ardent Censer LLC. By completing a purchase, you confirm that you have read, understood, and agreed to this policy.

2. DIGITAL PATTERNS, ALL SALES ARE FINAL

All products sold by Elise Handmade are digital crochet patterns delivered as downloadable PDF files. No physical goods, yarn, kits, or finished items are sold or shipped.

Because digital files can be downloaded and kept immediately, all sales are final. We do not offer refunds, returns, or exchanges once a pattern has been delivered or made available for download.

By completing your purchase, you agree that:

You are buying a digital file, not a physical product.
Delivery is complete once the download link is sent to your email or shown on your order confirmation page.
You waive any right to a refund except as described in Section 3.

Please read each product description carefully before buying, including the skill level, the stitches used, the language and terminology (US or UK terms), and the recommended materials.

3. EXCEPTIONS

3.1 File Not Received

If you did not receive your pattern because of a verified technical error on our side, we will resend it promptly. Please first check your spam or promotions folder and make sure the email address entered at checkout is correct.

3.2 Damaged or Unreadable File

If your PDF is corrupted or will not open, contact us and we will send a working copy. If we cannot provide a working file, we may offer a refund or store credit for that pattern.

3.3 Duplicate Purchase

If you were charged twice for the same order because of a payment error, or accidentally bought the same pattern twice, we will refund the duplicate after verification.

4. PATTERN HELP

If you are stuck on a step, we are happy to help. Contact us with your order number and the round or row you are working on. Difficulty with a pattern, changing your mind, or a finished item looking different from the photos because of yarn, hook size, or tension is not grounds for a refund.

5. HOW TO CONTACT US

Please contact us within 7 days of your purchase with your full name, the email used at checkout, your order number, and a description of the issue (screenshots help). We aim to reply within 2 to 3 business days.

Email: contact@elisehandmade.shop

6. CHARGEBACKS

Please contact us before opening a dispute with your bank. If a chargeback is filed without contacting us first, we reserve the right to contest it and provide order and download records to the payment processor.